General Terms & Conditions, Privacy Policy & Legal Notice

Websites and Mobile Application

Last updated: 20 May 2026

1. General Information and Identification

In compliance with the duty of information set out in Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), Regulation (EU) 2016/679 (GDPR), and Spanish Organic Law 3/2018 on Personal Data Protection (LOPDGDD), the user is informed that the owner of the websites palliser.es, menorca.me, palliser.cloud and portal.menorca.me, as well as of the menorca.me mobile application for Apple iOS devices (hereinafter, collectively, "the Platforms"), is:

Owner: Llorenç Palliser ("Palliser Law Firm", "Palliser Advocats", "the Firm")
Professional activity: Lawyer and legal advisor. Law firm specialising in legal services for non-resident property owners in Menorca.
Professional address: Carrer des Forn 24, 07730 Alaior, Menorca, Balearic Islands, Spain
Email: [email protected]
Website: https://www.palliser.es
Professional body: Ilustre Colegio de Abogados de las Illes Balears (ICAIB)

2. Purpose and Scope

These Terms govern access to and use of the Platforms operated by Palliser Law Firm, as well as the conditions applicable to the services provided through them.

2.1. Platforms covered

palliser.es — Corporate website of the Firm.
menorca.me — Property management platform for non-residents.
palliser.cloud — Cloud services platform.
portal.menorca.me — Private client portal.
menorca.me application (iOS) — Mobile application providing access to the private client portal from Apple devices, distributed through the App Store.

2.2. Acceptance

Access to and use of any of the Platforms implies that the user has read, understood and accepted these Terms in full. Downloading, installing or using the menorca.me application, as well as submitting any form, implies express acceptance of these Terms and of the Privacy Policy. If the user does not agree with them, they must refrain from using the Platforms and, where applicable, uninstall the application.

3. Access and Use Conditions

Access to the websites is free of charge for general information purposes. Access to the client portal (portal.menorca.me) and to the menorca.me application requires prior authentication using credentials provided by the Firm; there is no open public registration, and accounts are created by invitation, following verification of the user's status as a client.

Downloading the menorca.me application is free of charge. The application contains no in-app purchases and no advertising.

The user undertakes to use the Platforms appropriately, in accordance with the law, these Terms, morality, good customs and public order, and to keep their access credentials safe with due diligence, notifying the Firm of any unauthorised use.

4. Privacy Policy and Data Protection

4.1. Data Controller

The data controller is Llorenç Palliser, with professional address at Carrer des Forn 24, 07730 Alaior, Menorca, and contact email: [email protected].

4.2. Data Collected

The following personal data may be collected through the Platforms:

Identification data: first name, surname, email address.
Contact data: telephone, postal address.
Data relating to property in Menorca and to the contracted services.
Documents and content that the user provides or uploads through the portal or the application (title deeds, contracts, photographs, communications, etc.).
Browsing and technical data: IP address, browser type, pages visited.
Technical data of the mobile device (when using the application): device model, operating system version, device identifiers, push notification identifier, and diagnostic and performance data. Details are described in section 5.

The Firm applies the principle of data minimisation: only data strictly necessary for the stated purposes is collected.

4.3. Purpose of Processing

Managing contact requests and legal enquiries.
Providing the professional services contracted.
Administering the client portal and the mobile application, including authentication.
Sending notifications relating to deadlines, official communications and the status of services.
Complying with the legal, tax and professional conduct obligations of the Firm.
Maintaining the security of the Platforms and preventing fraudulent use.

4.4. Legal Basis

Data processing is based on: the consent of the data subject, the performance of a contract or pre-contractual measures, compliance with legal obligations, and the legitimate interest of the controller in the security and improvement of the Platforms.

4.5. Recipients and Data Processors

The Firm does not transfer personal data to third parties, except where required by law. To provide its services, the Firm relies on suppliers acting as data processors, with whom the corresponding contracts have been signed in accordance with Article 28 GDPR:

Hosting and infrastructure provider, including the content delivery network (Cloudflare).
Apple Inc., in its capacity as operator of the App Store and of the push notification service (Apple Push Notification service), in respect of the distribution of the application and the data associated with its download and operation.
Google LLC (Google Analytics), in respect of website browsing data.
Contact form management provider (Formspree), in respect of data submitted through the web forms.

4.6. Data Retention

Data will be retained for as long as the relationship with the user is maintained and, once it has ended, for the limitation periods applicable to legal actions and for the time necessary to comply with the Firm's legal obligations, in particular tax and accounting obligations and, where applicable, those arising from anti-money-laundering regulations, which may require certain documentation to be kept for up to ten years. Once those periods have elapsed, the data will be deleted or anonymised.

4.7. International Transfers

Some suppliers (such as Apple or Google) may process data outside the European Economic Area. In such cases, transfers are carried out on the basis of adequacy decisions of the European Commission or appropriate safeguards, such as the Standard Contractual Clauses.

4.8. Security

The Firm applies appropriate technical and organisational measures to protect personal data, including encryption of communications and document storage, access control and user authentication.

4.9. Data Subject Rights

The user may exercise their rights of access, rectification, erasure, restriction, portability and objection, as well as withdraw any consent given at any time (without affecting the lawfulness of prior processing), by writing to [email protected] and proving their identity. The user is also entitled to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

4.10. Children's Privacy

The Platforms and the application are intended for clients of legal age. The Firm does not knowingly collect data from minors. If it is detected that a minor's data has been provided without the appropriate authorisation, it will be deleted.

5. iOS Mobile Application (App Store)

5.1. Purpose and access

The menorca.me application is the iOS mobile version of the private client portal. Its use is reserved for clients of the Firm who hold access credentials. The application does not allow open registration: accounts are created by invitation of the Firm.

5.2. Device permissions

The application may request the following device permissions, always on a justified basis and with the prior express authorisation of the user at the time of use:

Notifications: to advise of deadlines, official communications and the status of services.
Camera: to capture and provide documents or photographs relating to the property.
Photos and files: to attach documents stored on the device.
Face ID / Touch ID (biometric authentication): for secure sign-in.

All permissions are optional and may be granted or revoked at any time from Settings > menorca.me on the iOS device. Revoking a permission may limit certain functionalities.

5.3. Data processed through the application

In addition to the data indicated in section 4.2, the application processes technical device data (model, iOS version, device identifiers), the push notification identifier, and the documents or images that the user chooses to provide. The application does not track the user across third-party applications or websites and does not access the device's advertising identifier (IDFA).

5.4. Push notifications

Push notifications are sent through the Apple Push Notification service (APNs). The user may disable notifications at any time from the iOS Settings.

5.5. Biometric authentication

If the user enables access via Face ID or Touch ID, the biometric data is managed entirely by the iOS operating system and remains on the device (Secure Enclave). The Firm does not access, receive or store the user's biometric data.

5.6. Diagnostic and performance data

The application may collect technical diagnostic, error and performance data, in aggregated form and not intended to identify an individual, for the sole purpose of ensuring stability and improving the application.

5.7. App Store and Apple

Downloading, installing and updating the application is carried out through the App Store and is subject to Apple's terms. Apple Inc. may collect and process certain data relating to the download and use of the application in accordance with its own privacy policy, over which the Firm has no control.

5.8. Account and data deletion

The user may request the deletion of their account and associated personal data:

From within the application itself, in the Settings > Delete account section; or
by writing to [email protected].

Once the request has been addressed, the account data will be deleted, except for any data that the Firm is required to retain by legal or professional conduct obligations for the periods indicated in section 4.6, which will be kept duly blocked and will be deleted once those periods have elapsed.

5.9. Updates

The Firm may release application updates to fix errors, improve security or add functionalities. Users are advised to keep the application updated to its latest version.

5.10. Application licence (EULA)

The application is licensed, not sold. The Firm grants the user a limited, personal, non-exclusive, non-transferable and revocable licence to use the application on Apple devices that they own or control, in accordance with these Terms and with Apple's Usage Rules.

This licence is subject, as a minimum, to Apple's standard Licensed Application End User License Agreement (Licensed Application End User License Agreement), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. In the event of any conflict, the conditions most protective of the user shall prevail. In addition:

The licence is limited to use of the application on iOS devices; the user may not copy, decompile, reverse-engineer, modify or distribute the application.
Apple has no obligation whatsoever to provide maintenance or support services for the application; that responsibility lies exclusively with the Firm.
The Firm is solely responsible for the application, its content, and addressing any user claim relating to it, including claims for product liability or infringement of third-party rights.
Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms in respect of the application and may enforce them against the user.
The user represents that they are not located in a country subject to a U.S. Government embargo and are not listed on any list of restricted parties, and undertakes to comply with applicable export control regulations.

6. Cookies and Similar Technologies

The websites use technical and analytical cookies (Google Analytics) to improve the user experience and analyse site usage. Users may manage their preferences through their browser settings. The mobile application does not use advertising or tracking cookies; it uses only the local storage necessary for its operation (for example, to keep the session signed in).

7. Intellectual Property

All content on the Platforms, including text, graphics, images, design, logos, source code, the mobile application and software, is the property of Palliser Law Firm or is used under licence, and is protected by Spanish and international intellectual and industrial property legislation. "menorca.me" and "Palliser" are distinctive signs of the Firm.

8. Limitation of Liability

The content of the Platforms is of a general informational nature and does not constitute legal advice; legal advice is provided only within the framework of a formally established professional relationship. Palliser Law Firm does not guarantee the absence of errors or interruptions in the operation of the Platforms, nor the continued availability of the application.

9. Applicable Law and Jurisdiction

These Terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the Courts and Tribunals of Mahón, Menorca, unless applicable law provides for a different jurisdiction, in particular the jurisdiction of the consumer's place of residence where the user has such status.

Palliser Law Firm · Carrer des Forn 24, Alaior, Menorca · [email protected] · +34 971 379 062